Customer Stories

Founded in 2009, AmiciCani Association has been dedicated to the animal conservation and welfare standards across Italy, focusing mainly on dogs. For 2 years it has worked with many Italian television stations.

Founded in 2007, 4little1s.com is an online nursery furniture, baby bedding and baby gifts retailer based in London, England. 4little1s.com sells around the world with clients in the US, Australia and Europe.

Comm100 Live Chat is critical to our business. With live chat enabled, we are able to offer our customers real time support 24X7. It gives us the flexibility to answer our customers in real time regardless of the environment we may be in. We can see exactly where on our site the customer is, which helps us answer questions. Some customers have trouble in checkout; we have the ability to "invite" them to chat with us, which has helped save sales and stop cart abandonment. Phone calls have decreased, as it seems our customers love the chat option.

After weeks of search and test of live chat products, we found Comm100. We loved Comm100's rich features and great customer service and decided to use it. Since then, we have improved our customer service and our sales have been increased by 8% in the last five months. Thank Comm100 for providing us with a first class product at a very reasonable cost.

We tested another live chat solution, but finally we chose Comm100. Why? From a developer's point of view, the implementation of Comm100 Live Chat is easier, more configurable and most importantly, broadly customizable. We can comfortably use it in a multilingual environment and customize every single element. In addition, Comm100's powerful features are available at a reasonable price. I highly recommend it!

Before we found Comm100 Live Chat, answering clients' questions about the weather ahead took 10 times longer as we used email. Now things are a lot faster; we are dealing with 25% more customers, and furthermore, the customers are happier and we are becoming more popular. The Live Chat interface is clean, and much like the iPhone; you know how to use it straight away.

We have tried several different other services and even bought chat software that was hosted on our servers. All of them were a disappointment and did virtually nothing. There was no support at all. Once money was exchanged, they were gone. Comm100 has saved the day. Finally, we have great customer support equal to Comm100's. With no help, my staff had it up and running in minutes. The incoming requests for chats was astounding the first day. The reports are awesome which help with our SEO efforts. Comm100 live chat software blows the others away in quality, support and price.

We are very impressed with Comm100 Live Chat. Having tried live help type products for our business in the past, they never seemed to really benefit our business. However, Comm100 Live Chat has definitely increased sales and we tend to think that our website before we use this software was like having a shop with no staff; we can now help customers at any point during their visit to our website and track their progress, which is great. This is also very professional and just works and is easy for all our staff to use. Comm100 Live Chat has become vital to our business.

Since I use Comm100, my business has gone to forwards. Comm100 has the live chat software, forum software, support ticket, email marketing software (newsletter software)...Now I regret that I costed thousands of dollars, but thank god, I have Comm100 now and I highly recommend it.

I have recently installed and began to use Comm100 Live Chat. I don't generally write companies to say things like this, but I made an exception in this case. Comm100 Live Chat is absolutely GREAT!

We have many things incorporated at one single point, for different types of people of different taste and value. We need a system for us to contact with our visitors in real time. People have different questions on different services and products and as it changes everyday, a static FAQ is not the thing that suits our business. Finally we found Comm100 and since then, our visitors have got their questions answered very well. The multi-operator chat is simply outstanding. Comm100 gave us a reason to be in competition and enabled us to run our business with core customer support module. We could never forget comm100's contribution to our business success.