Wow Your Customers Right on Your Website
We help you satisfy, delight and impress each visitor to your website. Go beyond
their wildest imagination!
First impression is important. Comm100's chat buttons and windows are
both beautiful and professional. Customize them to have your own branding and style.
See through visitors' eyes. Track the visitors as they browse your
website. Comm100 provides loads of real-time info, including location, search keywords,
navigation path, etc.
Make them feel special. Spot the most promising customers and proactively
reach out to them with the right pitch at the right time and in a personal tone.
Never go out of reach. Let Comm100 take messages for you when you are
offline and automatically shoot them to your email. Or simply hide the chat button
from your website.
Have more than 1 website? No problem. Make each website have its own
live chat style while conveniently managing visitors, chats and operators in one
account!
Want to further explore these powerful features?
Live Chat Has Never Been So Cool
We are serious about live chat. We care about every detail in your live chat experience.
It's just cool!
Always be prepared. Collect any information you need before a chat
starts and get well prepared. Also a great way to capture sales leads. Sure, you
can turn it off if you don't like it!
You are next! Automatically route chat requests to online operators
per their capacity. Serve the next customer in line with ease. Avoid collisions
with other operators.
Be more productive. Store answers to frequently asked questions in
the system and freely retrieve them during a chat. Also a great help to train new
members!
Read their minds. See what your visitors are typing in before they
send it over. Believe me, it helps a lot especially when you are chatting with hesitant
customers.
Sometimes, texts are just not enough. A screen shot speaks more than
1000 words. Intuitive tools like screen capture, file transfer and voice chat make
life better for you.
You are not alone. Don't worry about being overloaded or running into
cases you are not familiar with. It's really easy to get help from your loved team
mates.
Want to further explore these powerful features?
We Love Simplicity as Much as You Do
It's really hard to be simple as well as powerful. Yet we know how important it
is to you. So we made it!
Up & running in no time. Just paste a line of code onto your website
to make it work. Using Shopify, WordPress, Joomla? We offer plugins to make setting
up even easier.
Use whatever you like. Comm100 Live Chat works brilliantly on all major
browsers, in all major operating systems. Web or desktop? Your choice.
Chat anywhere anytime. Need to head out of office? Bring live chat
with you. We offer great apps for iPhone, iPad, Android devices and Blackberry phones.
Want to further explore these powerful features?
Built to Scale with Your Business
Got a large team? Want more from your live chat program? These enterprise-level
features are right for you.
It's completely yours. Wipe any "Powered by Comm100" images or texts
from all your visitor side interfaces. Create a stronger feeling of brand recognition.
Turn browsers to buyers! Let Comm100 help you automatically send out
highly personalized invitations based on your business rules. Never miss a sales
opportunity.
Customers are always right. Give customers the option to rate and comment
on your operators' performance. Let customers help you evaluate and grow.
Specialized means better service. Group your operators into departments
and let customers select a department before chatting. Make sure each case is put
in the right hand.
Measure and improve. Get a clear view of the overall performance of
your live chat program or more specifically, how each operator is doing. Identify
areas for improvement.
Never lose track. Start off every chat knowing if there are any tickets,
cases or notes related to the customer. Easily create cases/tickets and collect
leads/contacts during the conversation.
Want to further explore these powerful features?
